FAQ

Helpful Information

COVID-19 HOME SPECIALIST MEASURES

Our Home & Office Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. We are taking steps to do our part in keeping everyone healthy. This includes:

  • Washing hands regularly

  • Disinfecting equipment between each job.

  • Staying home when they are not feeling well.

  • Wearing masks from start to finish

  • Practicing physical distancing in your home or office, as appropriate.

If you would like any additional measures taken contact us directly.

WHAT IS INCLUDED IN A REGULAR CLEANING

Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)

  • All exterior surfaces in all rooms

  • Floors are mopped and vacuumed

  • Bathroom (complete toilet clean, shower, handles, tub, drain)

  • Bedroom  shelving, nightstands, bed frames, tidy up bed)

  • All window sills


Don’ts:

  • All Extras are not included (must be selected for an additional cost)

  • The extra time included in deep cleans allows for more detailed work in the above mentioned  Do’s.

WHAT IS INCLUDED IN A DEEP CLEANING

Do’s:

  • Everything included in a regular clean +

  • Baseboards

  • Light switches & Door handles

  • Detailed Dusting

  • Back Splashes and Faucet Fixtures are polished

  • Light organization of all rooms (for detailed organization select add on)

  • Extra hour included for high detail areas


Don’ts:

  • All Extras are not included (must be selected for an additional cost)

WHAT'S INCLUDED IN A MOVE OUT OR IN CLEANING

When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.

WHICH SERVICE DO YOU RECOMMEND FOR FIRST TIME CLIENTS

A deep clean is recommended for all first time cleaning by Shreve Cleaning. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 2 hour clean.

CANCELLATION AND REFUNDS

If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like. 
If you cancel within 24 hours, it is a non refundable full charge.

IS THERE A RESCHEDULING FEE?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

WHAT IF I WANT TO SKIP THIS WEEKS CLEAN? WILL I STILL BE CHARGED?

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

DO YOU CLEAN OUTSIDE THE SURFACES OF THE HOME?

At this point, we do not. Our insurance only covers our cleaners inside your home.

DO I HAVE TO BE HOME WHEN THE CLEANERS ARRIVE OR DEPART?

You do not! However if it’s your first time signing up for a Shreve Cleaning, initial introductions always help develop the personable relationship with your home specialist.

CAN I LEAVE A KEY?

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

IS TIPPING NORMAL? IF SO, HOW MUCH?

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

WHAT IF SOMETHING BREAKS?

This seldomly occurs but accidents do happen. Please  contact our office immediately to work with our insurance to get the object of value replaced.

WHAT IF THE CLEANER DOESN'T STAY THE ENTIRE TIME OR FINISHES EARLY?

Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.

WHAT IF I'M NOT SATISFIED WITH THE CLEAN AFTER THEY LEAVE?

If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.

AM I CHARGED UPON BOOKING?

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.

ARE YOUR PRICES NEGOTIABLE?

No, our rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

WHAT IF MY CHOSEN SERVICE ISN'T COMPLETED IN TIME?

An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with. 

WHAT IF MY HOME REQUIRES MORE TIME THAN WHAT IT WAS BOOKED FOR?

When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.

WHY DO I NEED TO SELECT THE LEVEL OF CLEANLINESS MY HOME IS IN WHEN I BOOK?

We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through and any implementation of square footage into our rates. Be selecting 1 of 3 options we can ensure their will be enough time to clean your home.

WHAT HAPPENS WHEN I ADD ORGANIZATION TO MY BOOKING?

Areas that are often left cluttered will have the added time for proper organization. Some areas that are often left unorganized are pantry’s, bedroom closets, bathroom counters, entryways, kitchen counters, etc.

HOW DO I DETERMINE THE ANSWER TO "HOW OFTEN DO YOU CLEAN"?

To get the most out of your scheduled cleaning evaluate the current condition of your home with honesty. This will determine if your home is cleaned in one passthrough and avoids any need for rescheduling a second cleaning at cost.